Refund policy

At Tanvika, we take product quality seriously. To ensure a fair and transparent process, please read our return and refund policy carefully before making a purchase.

Eligibility for Returns and Refunds

We accept return and refund requests only in the following circumstance:

  • The product is damaged or defective upon delivery, AND
  • You provide a clear, uninterrupted video recording of the product being unboxed/opened from its original packaging that clearly shows the damage or defect.

Important Conditions

  • The unboxing video must be recorded at the time of opening the package, without any pauses or cuts.
  • The video must clearly show the sealed package before opening, and the damaged/defective product inside.
  • Requests submitted without a valid unboxing video will not be eligible for a refund or return, under any circumstances.

How to Submit a Claim

If your product meets the above conditions, please contact us with your order details and the unboxing video within 1 day of delivery.

Non-Eligible Requests

We do not accept returns or offer refunds for:

  • Change of mind
  • Damage caused after delivery
  • Missing video proof of damage/defect



To start a return, you can contact us at labeltanvika@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at labeltanvika@gmail.com.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at labeltanvika@gmail.com.